Frequently asked reseller questions
Clear answers about how StoreF16 reseller tools and fulfillment work.
Do I need to buy inventory before becoming a reseller?
No. Eligible StoreF16 products can be offered through your reseller tools without pre-buying the entire catalog. Availability still depends on live stock and supplier routes.
Can I set my own customer price?
Yes. A white-label storefront can use a default markup or a fixed selling price per product, as long as the price remains above the eligible wholesale cost.
When is my reseller margin credited?
The storefront margin is credited after successful delivery is proven, not simply when a customer starts or completes payment.
What happens if a supplier fails?
The order can move to review, or a safe alternate supplier can be used only when the previous purchase is confirmed not to have been created.
Can I connect my own bot or website?
Yes. Approved resellers can use the reseller API for catalog, order creation and order status instead of the generated storefront.
Why can a product disappear from the reseller catalog?
Stock, pricing guards and reliability thresholds can automatically make a product ineligible until conditions improve.
How do I get support?
Use the StoreF16 support bot and include the relevant order number or reseller issue category.
Does StoreF16 represent the brands named in products?
No. StoreF16 is an independent platform unless a specific relationship is explicitly stated.